Rhi Sanderson

Shop Policies

Shop Terms of Service Policies

Service

Orders are all packaged and processed by me. I visit the post office once a week (usually on a Monday). Feel free to message me if you need your items to reach you quickly / would like to confirm the next post office day / set up next day shipping for your order.

Orders in the UK are sent via Royal Mail First Class post, and arrive within 1 - 2 days from dispatch date.

International orders are sent via Royal Mail's International Airmail Standard service. This can take the following amount of time to arrive from dispatch date:

  • 5-7 days for Mainland Europe

  • 7-10 days for North America

  • 10-14 days for Australia and everywhere else.

I cannot take responsibility for any additional customs charges applied to international orders.

For the time being I only accept PayPal.

Please take care to ensure that you have entered the correct address on checkout as I am not liable for any lost post due to incorrect addresses.


Refunds and Exchanges

Any problems with your order? I will happily accept returns or exchanges. Please contact me within 14 days of delivery and ship items back within 30 days of delivery. I do not accept cancellations, but please do contact me if you have a problem with your order.

The buyer is responsible for return postage, and I will refund the full transaction amount as soon as the item(s) have been delivered back to me. 

Refunds cannot be given if the item is damaged / altered in any way by the buyer, or arrives back in an unsaleable condition. Please take care to check and package return items carefully.

The following items cannot be returned or exchanged because of the nature of these items. (Unless they arrive damaged or defective)

  • Custom or personalised orders

  • Digital downloads


Packaging

I recycle all packaging when posting out - sometimes it may not be aesthetically pleasing! I reuse bubble wrap I have received in the post and urge you to reuse it instead of binning it as it will end up in landfill / our beautiful ocean. Otherwise I use board backed envelopes, tissue paper, shredded newspaper for any padding, and any stickers/small products are packaged in envelopes rather than cellophane.

Expect drawings all over your packaging as well!


This privacy policy between you, the User of this website (www.rhitown.com) and Rhi Sanderson, the owner and provider of this Website. I take the privacy of your information very seriously. This privacy policy applies to the use of any Data collected by us through cookies or provided by you in relation to your use of this Website.

This privacy policy applies only to the actions of Rhi Sanderson Illustration and Users with respect of this Website. It does not extend to any websites that can be accessed to from this website, including but not limited to any links any links we may provide to social media.

I collect data in the following ways:

Data is given to us by you (for example when you checkout of the online shop or contact me through the website via email / contact form etc)

Data is collecting automatically via cookies. This includes your IP address, the date, times, frequency with which you have access to this Website and the way you use and interact with it.

Data is retained for legal, tax, regulatory reasons unless Data is requested by you to be deleted. Even if your Data is deleted, please note that it may still exist in archives.

You have the right to access / correct / erase your Data. To make enquiries exercising said right, please email me at hello@rhitown.com

Rhi Sanderson has the right to change the privacy policy at any time if deemed necessary or if required by law. Any changes will immediately be adjusted on this policy and you are deemed to have accepted the terms of the privacy policy on your first use of www.rhitown.com following the alterations.

Privacy